Privacy Policy
Effective Date: January 2025
Big Five Accident Repair Centre (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This policy outlines how we collect, use, store, and disclose your information when you visit our website or interact with us online.
1. Information We Collect
We may collect the following personal information:
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Name, surname, contact number, and email address
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Vehicle details (make, model, registration number)
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Insurance or claim-related information (if applicable)
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Location and IP address
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Any information voluntarily provided via contact forms, quote requests, or newsletter sign-ups
We do not knowingly collect personal data from individuals under the age of 18 without parental consent.
2. How We Use Your Information
We collect and use your personal information to:
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Respond to inquiries or service requests
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Schedule bookings, quotes, and assessments
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Process insurance claims or authorisations
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Improve website performance and user experience
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Send service updates, special offers, or newsletters (only with consent)
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Comply with legal and regulatory obligations
3. Sharing of Personal Information
We do not sell, rent, or trade your personal information. Your information may be shared with:
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Insurance companies (only with your consent or instruction)
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Courier or towing service providers (to complete service requests)
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Web service providers for analytics and secure data hosting
All third parties are required to adhere to privacy and data protection standards.
4. Security of Your Information
We implement appropriate security measures to protect your personal data against loss, unauthorised access, misuse, or alteration. These include secure servers, SSL encryption, and access controls.
5. Your Rights Under POPIA
As a data subject under South Africa’s Protection of Personal Information Act (POPIA), you have the right to:
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Access your personal information
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Correct or update your data
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Object to processing
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Lodge a complaint with the Information Regulator
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Request deletion or removal of your personal data (subject to applicable law)
6. Cookies & Analytics
Our website may use cookies to enhance your browsing experience and collect anonymous analytics data. You can manage cookie preferences in your browser settings.
7. Links to External Sites
Our website may include links to external sites. We are not responsible for the privacy practices or content of those third-party websites.
8. Changes to This Policy
We reserve the right to modify or update this privacy policy at any time. The latest version will always be available on our website.
9. Contact Us
For questions, access requests, or data protection concerns, please contact:
📧 Email: tristelle@bigfive.durban
📍 Address: 1 Intersite Avenue, Umgeni Business Park, Durban, 4001
📞 Phone: +27 31 569 1457